{"id":64613,"date":"2022-07-21T05:28:39","date_gmt":"2022-07-21T05:28:39","guid":{"rendered":"https:\/\/transformation.gov.jm\/cmplaybook\/?page_id=64613"},"modified":"2022-10-31T16:00:08","modified_gmt":"2022-10-31T16:00:08","slug":"glossary-of-terms","status":"publish","type":"page","link":"https:\/\/transformation.gov.jm\/cmplaybook\/glossary-of-terms\/","title":{"rendered":"Introduction &#8211; Glossary of terms"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"64613\" class=\"elementor elementor-64613\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-622e9a38 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"622e9a38\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5d3df509\" data-id=\"5d3df509\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e9ec482 elementor-widget elementor-widget-text-editor\" data-id=\"e9ec482\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr bgcolor=\"#27a4d2\">\n<th>Term<\/th>\n<th>Definition<\/th>\n<\/tr>\n<tr>\n<td><strong>Benefits realisation<\/strong><\/td>\n<td>The actual achievement of intended benefits (tangible and intangible) following the implementation or completion of a programme, project or initiative.<\/td>\n<\/tr>\n<tr>\n<td><strong>Change agent network<\/strong><\/td>\n<td>Involves employees at various levels helping to prepare the organisation for change.<\/td>\n<\/tr>\n<tr>\n<td><strong>Change capability maturity assessment<\/strong><\/td>\n<td>An evaluation of an organisation&#8217;s current competency (knowledge, skill and ability) to plan, manage and sustain change.<\/td>\n<\/tr>\n<tr>\n<td><strong>Change impact analysis<\/strong><\/td>\n<td>An assessment of how project changes will impact stakeholders, processes, tools, organisation structures, roles, and technology. It involves a description of the change, who and what will be affected, and the degree of change to be introduced (or that was introduced) in specific areas of the organisation.<\/td>\n<\/tr>\n<tr>\n<td><strong>Change readiness assessment<\/strong><\/td>\n<td>An early analysis of stakeholder preparedness and receptivity to change. It helps to identify potential barriers that may cause resistance to a change initiative, and provides opportunities to develop a plan to remove these barriers to increase willingness to accept and support change.<\/td>\n<\/tr>\n<tr>\n<td><strong>Continuous improvement<\/strong><\/td>\n<td>An on-going drive to improve processes and capabilities. It focuses on creating efficiency, delivering value to the customer, and creating a culture that promotes and incorporates improvement activities into day-to-day operations.<\/td>\n<\/tr>\n<tr>\n<td><strong>Instructor-led training (ILT)<\/strong><\/td>\n<td>Detailed classroom-based training, conducted in a face-to-face or virtual setting with minimum one instructor and ideally up to 25 participants.<\/td>\n<\/tr>\n<tr>\n<td><strong>Knowledge transfer (KT)<\/strong><\/td>\n<td>The transfer of targeted skills and knowledge between key subject-matter experts (SMEs) or knowledge holders to designated knowledge receiver(s).<\/td>\n<\/tr>\n<tr>\n<td><strong>Metrics<\/strong><\/td>\n<td>Metrics, simply put, are measurements. Metrics could include organisation results, quantification of system usage, average response time, benefits achieved, etc. (i.e., the measures that an organisation believes are vital for its success). They are a quantified measure of the degree to which a process, component or system possesses a given attribute.<\/td>\n<\/tr>\n<tr>\n<td><strong>Personas<\/strong><\/td>\n<td>Personas are fictional characters based on values, behaviours, beliefs, attitudes, motivations, and demographics of real users that you may have gathered from your experience with MDAs<\/td>\n<\/tr>\n<tr>\n<td><strong>Programme<\/strong><\/td>\n<td>\u201cA group of related projects managed in a coordinated way to obtain benefits and control not available from managing them individually.\u201d &#8211; PMBOK Guide 6th Edition.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e132cef\" data-id=\"e132cef\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0a9530b elementor-widget elementor-widget-text-editor\" data-id=\"0a9530b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr bgcolor=\"#27a4d2\">\n<th>Term<\/th>\n<th>Definition<\/th>\n<\/tr>\n<tr>\n<td>Project<\/td>\n<td>\u201cA temporary endeavour undertaken to create a unique project service or result.\u201d \u2013 PMBOK Guide 6th Edition.\n\nProjects may be grouped together into a programme.<\/td>\n<\/tr>\n<tr>\n<td>Initiative<\/td>\n<td>An informal activity that is undertaken to bring about a specific type of change. Initiatives are not formally classified as a projects or programmes, and do not normally fall within the TIU or the Programme Management Office (PMO).<\/td>\n<\/tr>\n<tr>\n<td>Resistance management<\/td>\n<td>The response to resistance (opposition) during times of change and is done by identifying points of resistance, types of resistors, and strategies to address the resistance.<\/td>\n<\/tr>\n<tr>\n<td>Sponsorship plan<\/td>\n<td>A roadmap which provides a complete view of key activities and responsibilities that the programme, project or initiative sponsor and key organisation leaders can focus on to drive results.<\/td>\n<\/tr>\n<tr>\n<td>Stakeholder<\/td>\n<td>&#8220;An individual, group or organisation that may affect, be affected by, or perceive itself to be affected by a decision, activity, or outcome of a project, programme, or portfolio.\u201d \u2013 PMBOK Guide 6th Edition.<\/td>\n<\/tr>\n<tr>\n<td>Training needs assessment<\/td>\n<td>An approach used to identify what skill, capability, and knowledge gaps exist between how stakeholders currently perform their job and how they will be expected to perform in the future state.<\/td>\n<\/tr>\n<tr>\n<td>Web-based training (WBT)<\/td>\n<td>A \u201cself-paced training,\u201d designed to teach topics in a packaged format online that can be viewed any time.<\/td>\n<\/tr>\n<tr bgcolor=\"#27a4d2\">\n<th>Acronyms<\/th>\n<th><\/th>\n<\/tr>\n<tr>\n<td>ADKAR<\/td>\n<td>Awareness, Desire, Knowledge, Ability, Reinforcement<\/td>\n<\/tr>\n<tr>\n<td>BAU<\/td>\n<td>Business as usual<\/td>\n<\/tr>\n<tr>\n<td>ExD<\/td>\n<td>Experience design<\/td>\n<\/tr>\n<tr>\n<td>ILT<\/td>\n<td>Instructor-led training<\/td>\n<\/tr>\n<tr>\n<td>KPIs<\/td>\n<td>Key performance indicators<\/td>\n<\/tr>\n<tr>\n<td>KT<\/td>\n<td>Knowledge transfer<\/td>\n<\/tr>\n<tr>\n<td>MDA<\/td>\n<td>Ministries, Departments and Agencies<\/td>\n<\/tr>\n<tr>\n<td>PMBOK<\/td>\n<td>Project management book of knowledge<\/td>\n<\/tr>\n<tr>\n<td>PMO<\/td>\n<td>Project management office<\/td>\n<\/tr>\n<tr>\n<td>SME<\/td>\n<td>Subject matter expert<\/td>\n<\/tr>\n<tr>\n<td>TNA<\/td>\n<td>Training needs assessment<\/td>\n<\/tr>\n<tr>\n<td>TOR<\/td>\n<td>Terms of Reference<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Term Definition Benefits realisation The actual achievement of intended benefits (tangible and intangible) following the implementation or completion of a <span>&#8230;<\/span><\/p>\n","protected":false},"author":1,"featured_media":64217,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-64613","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/transformation.gov.jm\/cmplaybook\/wp-json\/wp\/v2\/pages\/64613","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/transformation.gov.jm\/cmplaybook\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/transformation.gov.jm\/cmplaybook\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/transformation.gov.jm\/cmplaybook\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/transformation.gov.jm\/cmplaybook\/wp-json\/wp\/v2\/comments?post=64613"}],"version-history":[{"count":9,"href":"https:\/\/transformation.gov.jm\/cmplaybook\/wp-json\/wp\/v2\/pages\/64613\/revisions"}],"predecessor-version":[{"id":66139,"href":"https:\/\/transformation.gov.jm\/cmplaybook\/wp-json\/wp\/v2\/pages\/64613\/revisions\/66139"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/transformation.gov.jm\/cmplaybook\/wp-json\/wp\/v2\/media\/64217"}],"wp:attachment":[{"href":"https:\/\/transformation.gov.jm\/cmplaybook\/wp-json\/wp\/v2\/media?parent=64613"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}