Introduction – Change management framework

The Change Management framework is a practical guide to support project managers and leaders to execute change in the Jamaican Public Service within a programme, project, or initiative. The framework is built on best practices and reflects the EY Change Experience and Prosci ADKAR model (A1– Awareness, D – Desire, K- Knowledge, A2 – Ability, R– Reinforcement).   

GOJ’s eight steps to change are set out below.  Following these eight steps will help the leadership and employees of Ministries, Departments and Agencies (MDAs) to become:

• Clear on what the change means for behaviours and ways of working;
• Aware of the reasons for and benefits of the change; and
• Ready, willing and able to adopt or implement change.