Close
X

Get in touch

Chapter 3 – Change capability maturity assessment

3.3. Change capability maturity assessment

The Change Capability Maturity Assessment is an evaluation of an organisation’s current experience and competency (knowledge, skill and ability) to plan, manage and sustain change.  It is used to:

  • Provide an overall picture of the current change capability and capacity, both at the MDA and individual levels
  • Identify ‘hotspots’ so that change capability can be built in the right areas, aligned to organisational priorities
  • Overcome barriers and maintain momentum during a transformation, so that the project is better equipped to respond to change
  • Support MDAs to build their own internal capabilities to drive and sustain change.

3.3.1 Change capability maturity assessment – the process

1. Conduct change capability maturity assessment

  1. Agree on the approach for conducting the organisational change capability maturity assessment (survey, focus groups, one-to-one meetings)
  2. Conduct MDA-level change capability assessment – “as-is” and “to-be”
  3. Assess gaps and agree on interventions to bridge the gaps
  4. Identify and agree on individuals to build change capability
  5. Undertake baseline assessment of target participants in order to identify current capabilities
  6. Discuss the results with the programme or project sponsor (or delegated authority) and identify any areas where up-skilling is required.

2. Develop change capability development roadmap

Analyse the details from the change capability maturity assessment and other documents to better support your workshop.

The workshop session

  1. Clarify the purpose and strategy for the new change function or effort
  2. Review the outputs of the assessments and make strategic decisions around what change capability to develop internally (build) and which to recruit for (buy).
  3. Assess how much internal capability will be required at what point in time, spanning change practitioners, methods, tools, KPIs, infrastructure etc.
  4. Consolidate the above into a clear roadmap —outlining short, medium and long–term interventions and clarifying the implications on the programme’s change strategy, e.g., subsequent waves increasingly delivered internally

1.Review the examples

2.Develop change capability development roadmap

Next: