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Chapter 6 -Business readiness management

6.1. Business readiness (BR) management

Business readiness management focuses on making sure GoJ is prepared to own and accept the change.  It identifies the critical actions needed before the change is implemented and tracks this to completion, ensuring that the GoJ has ownership for leading the implementation.

It helps to:

  • Provide project and MDA leadership with clear visibility and early insight into how the overall programme, project, or initiative is progressing
  • Encourage consistency in the collection of relevant and accurate readiness data across multiple work streams through the sue of standard tools and templates
  • Define readiness checkpoints that highlight how the programme, project, or initiative is tracking to go-live and its readiness for implementation
  • Enable real-time mitigation strategies to be developed for identified risks
  • Track the achievement of critical readiness activities before go-live.

6.1.1. Business readiness management – the process

1. Establish business readiness approach and resources

  1. Develop a BR approach and delivery plan
  2. Identify BR roles and responsibilities
  3. Identify representatives and establish readiness teams to lead activities
  4. Develop terms of reference (TOR) for readiness forums such as change agents network (see section 6.2)
  5. Mobilise BR governance forums or meetings.

2. Develop business readiness criteria, tracking approach and assessment

  1. Develop BR criteria (qualitative and quantitative) which assess the MDAs readiness from the top -down (e.g. leadership) and the bottom-up (e.g. a sample of employees)
  2. Agree and validate readiness criteria with applicable stakeholders
  3. Agree on the tracking approach to be used by the team
  4. Develop assessment questions to reflect your programme, project or initiative and design the readiness survey.
Reminder: If distributing more than once throughout the programme, project or initiative, questions should remain the same in order to establish a baseline and track against that baseline.

3. Execute, monitor, track, escalate and resolve issues

  1. Validate the survey and distribution list with the sponsor and programme, project or initiative leads
  2. Dispatch survey, capture business readiness assessment (BRA) results, and collate into a reportable format. The report should include:
    • Survey results
    • Recommended action plan to close the gaps identified for each stakeholder group
    • Scope and effort required
    • Challenges experienced while conducting the BRA
  3. Review BR reports and facilitate readiness governance forums or meetings to assess progress towards transition to the MDA
  4. Identify actions to remediate any concerns, risks and track progress
  5. Escalate risk and areas of concern to governance forums as appropriate
  6. Make final go/no-go decisions with input from BR reporting mechanisms.

1.Review the examples.

2.Use the template as a guide

3.Develop business readiness plan and conduct assessment

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